Shipping & Delivery methods 2
What shipping methods are available to me?
Keeping in mind how time-sensitive your delivery is, we have various shipping methods available including:
- Ground — Standard transit time of 2-7 business days from the date ordered, not including order date OR Saturday/Sunday. Orders placed before 3:00 p.m. ET will be shipped out the same day. Orders placed after the cut-off time will be processed the next business day.
- 3rd Day — 3 business days from the date ordered, not including order date OR Saturday/Sunday. Orders placed before 3:00 pm ET will be shipped out the same day & delivered 3 business days later. Orders placed after the cut-off time will be processed the next business day.
- 2nd Day P.M. — 2 business days from the date ordered, not including the order date OR Saturday/Sunday. Orders placed before 3:00 pm ET will be shipped out the same day & delivered 2 business days later. Orders placed after the cut-off time will be processed the next business day.
- Overnight– 1 business day from the date ordered, not including order date OR Saturday/Sunday. Orders placed before 3:00 pm ET will be shipped out the same day & delivered 1 business day later. If you need Early Delivery please contact the customer service department. Orders placed after the cut-off time will be processed the next business day.
- Saturday Delivery (if available) — Saturday. Only available for some items and only in geographical areas where Saturday Delivery is available. Orders typically need to be received by Friday morning.
Orders placed after the cut-off time will be processed the next business day.
We understand that shipping can be confusing. Should you have any questions regarding ship times, please do not hesitate to contact Customer Care at 1-877-822-0290
We will not be responsible for any shipping delays due to adverse weather conditions.
We ship all packages via UPS (FedEx upon request), out of our Atlanta warehouse facility. If you have any questions, please do not hesitate to contact Customer Care for assistance. Please view the guidelines above to estimate the time for delivery from our warehouse.
*Please note that a business day is any weekday that does not observe a holiday. FedEx and UPS do not consider the day an order ships out as a day in transit. They start counting days as the following business day. They also do not ship on certain national holidays, which is not included in their transit times.
Upon delivery, if a customer refuses a package or fails to pick up a package, customer will not be reimbursed for the shipping charges that were paid at the time the order was placed. Please do not refuse any package as there will also be a $10 fee (assessed by the carrier) for refusing the package, and an additional freight charge that will be determined by the shipping carrier who will return the package to The New You Recovery kit.
In the instance of a return, The New You Recovery kit will not be responsible for, or reimburse, any shipping charges.
Sundays and most Holidays.
Note: All orders placed after 3:00 pm ET will be shipped the next business day. All orders placed over the weekend will be shipped on Monday, placed on a Holiday- fulfilled on the following business day.
Do you ship to PO Boxes, APO and FPO Addresses?
No, Contact Customer Care at 1-877-822-0290 to place your order.
Order Cancellation
If you wish to cancel an order placed on the same day, please call our toll free number 1-877-822-0290 from 9:00 am-3:00 pm ET.
You may also email cancellations to info@nysurgerysupplies.com but it is advisable to speak to a representative. We will attempt to cancel your order if it has not already shipped, but we cannot issue any credit until the cancellation has been confirmed by the New You shipping department.